1About us

Sync Mixing Ltd is a company registered in England and Wales (company number 14325775). Our address is Unit A30, Red Scar Industrial Estate, Longridge Road, Ribbleton, Preston, PR2 5NA, UK. You can contact us at connect@syncmixing.com. In these terms, “we” and “us” means Sync Mixing Ltd, and “you” means the person or business placing the order.

2What we provide

We produce audio branding for radio shows and podcasts: intros, outros, IDs, sweepers, liners and social plugs, voiced with licensed AI voices or, on request, by a human voice actor. The contents of each package are shown on the order page at the time you order.

3Placing an order

Your order is placed when you complete payment. We then send you an order confirmation by email with your order reference. A contract between you and us exists from that moment. Orders for a human voice actor are different: you first receive a quote, and the contract starts when you accept the quote and pay.

4Prices and payment

All prices are in pounds sterling (GBP). Sync Mixing Ltd is not registered for VAT, so no VAT is added. You pay in full when you order, by card through Stripe. Your card details go directly to Stripe; we never see or store them. Stripe sends you an invoice for your payment.

5Your scripts and materials

You are responsible for the scripts, names, links and music you give us. By sending us music or other material, you confirm that you have the right to use it and to let us use it to produce your order. When you order, you confirm this with a tick box. We use your music only to produce your order, and we delete it once your order is complete. We may suggest small wording changes to make a script work well when spoken; if the meaning would change, we ask you first.

6Delivery times

Delivery times are counted in working days (Monday to Friday, excluding UK bank holidays) from the day your producer starts work on your order. Basic takes 3 working days, Standard 4 and Premium 5. Build Your Own takes 2 to 5 working days depending on its size. With 1-day delivery (50% extra) your order is delivered within 1 working day. If we need information from you, the time stops until you reply.

7Revisions and completion

Every package includes 1 revision: after delivery, you can ask for changes to any of the delivered files in one request. Please send it within 3 days of delivery. After that, or once you tell us you are happy, your order is complete. Further changes after your included revision can be ordered separately.

8Voices and how you may use your audio

AI voices are generated using licensed AI voice technology, based on real voice actors, and are licensed for use on radio, podcasts and streaming platforms. For a human voice actor, the usage rights (where the audio is used, the territory and the period) are those stated in your accepted quote. Once you have paid, you may use your finished audio branding for your show within these rights. You may not resell the voices or audio as a product of your own.

9Your right to cancel

When you order, you ask us to start work as soon as your order has been reviewed and confirmed, and we deliver within 1 to 5 working days. You can cancel until work on your order starts; we refund you minus the card processing fee, where the law allows (see the Refund policy). Once work on your order has started, we do not give refunds if you change your mind. Once your audio branding has been delivered, the right to cancel no longer applies. This does not affect your legal rights as a consumer.

10Our responsibility to you

We produce your order with reasonable care and skill. If something we deliver is not as described, tell us and we will put it right, as set out in the Refund policy. Our total liability to you for any order is limited to the amount you paid for that order. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.

11Changes to these terms

We may update these terms from time to time. The version on this page when you place your order applies to that order.

12Governing law

These terms are governed by the law of England and Wales, and disputes are handled by the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

1If we can’t take on your order

If, after you pay, we are unable to produce your order, for example because no suitable voice is available, we refund you in full, with no fees deducted.

2Cancelling before work starts

You can cancel before your producer starts work and receive a refund, minus the card processing fee Stripe charges us for your payment, where the law allows. Email connect@syncmixing.com with your order reference. Once work on your order has started, we do not give refunds if you change your mind. This does not affect your legal rights as a consumer.

3If something isn’t right

Please tell us within 3 days of delivery. Every package includes 1 revision, and we use it to fix what isn’t right. If, after your revision, the work is still not as described in your order, contact us and we will look at it with you. If we cannot put it right, we refund you.

4Human voice actor orders

For orders with a human voice actor, the cancellation and refund terms are stated in your quote.

5How refunds are paid

Refunds are paid back to the card you used, through Stripe. It usually takes 5 to 10 working days for the money to appear, depending on your bank.

6Contact us

Email connect@syncmixing.com. We reply within one working day.

1Who we are

Sync Mixing Ltd (company number 14325775, Unit A30, Red Scar Industrial Estate, Longridge Road, Ribbleton, Preston, PR2 5NA, UK) is the controller of your personal data. Contact: connect@syncmixing.com.

2What we collect

When you order: your name, email address, show name, genre and where your show airs (if you tell us), your scripts and notes, the music files or links you send, and your order details. Stripe collects your billing details and payment information. When you email us: your email address and the content of your message.

3Why we use it

• To produce and deliver your order, and to contact you about it (to perform our contract with you).
• To take payment and keep accounting records (contract and legal obligation).
• To answer your questions (legitimate interest in replying to you).

We do not sell your data, and we do not use it for advertising.

4Who we share it with

Stripe and Resend may process data outside the UK. Where they do, they use legal safeguards such as standard contractual clauses.

5How long we keep it

Order and payment records: 6 years, as UK tax law requires. Your uploaded music files: deleted once your order is complete. Emails: as long as needed to deal with your request.

6Your rights

You can ask us for a copy of your data, to correct it, to delete it, or to stop or restrict using it. Email connect@syncmixing.com. If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office (ico.org.uk).

7Changes to this policy

If we change this policy, we update this page and the date at the top.

1What cookies are

Cookies are small files a website stores in your browser. Some are needed for a site to work; others are used for things like analytics or advertising.

2The cookies we use

3How to control cookies

You can block or delete cookies in your browser settings. Our order page works without cookies. While you order, it keeps your unfinished order in your browser tab only (session storage), so nothing is lost if you leave the payment page; it is cleared when the tab closes or your order is placed. blocking Mixcloud cookies may stop the full shows on the demos page from playing.